If you've got a question that isn't here, just reach out — I genuinely don't mind.
Fill in the form on the contact page, or call or text Chloe at 519-860-2807. I'll ask a few questions about your home, suggest a rhythm that makes sense, and send a written quote by email the same day.
Not unless you'd like to be. Most of my regular clients leave a key — I keep them carefully labelled and stored when not in use. Whatever you're comfortable with works for me.
Regular clients are scheduled on a rolling basis. One-off and deep cleans usually have a 1–2 week lead time. End-of-tenancy cleans I can sometimes fit in sooner — just ask.
Yes — I just ask for as much notice as you can give so I can rearrange my schedule. Last-minute changes are fine occasionally.
Every home is different, so I quote based on the size of your home, the type of clean, and your location within the Woodstock area. Fill in the contact form and I'll send a written quote the same day — no surprises.
No. Regular cleans are cancellable at any time — just let me know. I'd rather lose a client graciously than lock anyone in.
I invoice after each visit, payable by e-transfer within a week. For one-off and end-of-tenancy cleans I ask for a small deposit when booking.
I don't work on major statutory holidays (Christmas, New Year's, etc.). If you need a visit on another holiday, just reach out and we can figure something out.
I'll confirm a window the day before. If anything changes on my end, you'll hear from me well in advance.
No — I bring my own products, cloths, and equipment. If you'd prefer I use your products (some clients have favourites, or allergies), that's completely fine too.
Please tell me before I leave if you can. I'm fully insured and I take any damage seriously. Anything minor I'll sort out directly — no fuss.
Absolutely. A note on the counter, a message before I arrive, or standing preferences on your account all work. I read everything before I show up.
Yes — Chloe Cleans is just me. You'll always get the same person, which means I'll get to know your home, your preferences, and your pets.
Yes — I hold a current police background check and am happy to share it. Your trust matters to me.
Yes, I carry full liability insurance. I'm happy to share the details on request.
I've been cleaning homes professionally for over five years, all in and around Woodstock. Every home teaches me something new.
Eco-friendly, plant-based products that are tough on grime but gentle on surfaces, pets, and people. I use microfibre cloths for most surfaces and avoid harsh aerosols.
Yes — I specifically choose eco-friendly, non-toxic, plant-based products that are genuinely pet-safe and gentle around cats, dogs, young children, and anyone with sensitivities or allergies.
By default I clean fragrance-light. If you'd like something more scented, just let me know and I'll bring something from my small range of essential-oil blends.
Yes — I serve Woodstock and the surrounding Oxford County communities, including Ingersoll, Tillsonburg, Thamesford, and Innerkip. If you're not sure whether you're in range, just ask — I'm happy to travel a little further for the right fit.
Absolutely. A number of my regular Woodstock clients are seniors who value having a consistent, trusted face in their home. I work at a comfortable pace, handle everything carefully, and I'm always happy to have a chat — it's often part of why the visit is welcome.
Yes — I offer short-notice changeovers for Airbnb and short-term rental properties in Woodstock, Ontario. Each changeover includes full linen changes, a thorough clean, restock from your agreed list, and a photo check-in when I'm done. Reliable Airbnb cleaning in Woodstock that hosts can count on.
Call, text, or send a note. I reply to everything the same day.